Last update: May 2025

1. Introduction

These terms and conditions of online booking (“Online Booking Terms”) set out the terms and conditions that will apply to your use of the online booking system for our experiences through the website montemasso.ruffino.it/en. The Site is owned and operated by Tenute Ruffino S.r.l. Società Agricola, a company under the direction and coordination of Ruffino S.r.l., with registered office in Via Poggio al Mandorlo 1, Loc. Quarate, Bagno a Ripoli (FI) — Italy, VAT number 13418020155, company Register Number FI-527229, e-mail address: tenuteruffino@ruffino.it  tel + 39 055 6499711 or winerelais@ruffino.it tel +39 3783050219 (“Ruffino “, “we”, “us” or “our”). Under these Online Booking Terms “User”, “you”, “your” and similar terms, both singular and plural, refer to you, the User.

Please note, these Online Booking Terms may have changed since you last reviewed them.

Please note that these Online Booking Terms do not apply and do not govern other services available on the website montemasso.ruffino.it/en a and are solely applicable in relation to your online booking of experiences with us.

Please read these Online Booking Terms carefully before making a reservation on the Site. By confirming that you have read and accepted these Online Booking Terms when you submit a reservation through the Site, you confirm your acceptance of the Terms. Please save or print a copy of these Terms for your future use.

Please note that your use of the Site is also subject to the Websites Terms of Use, available here https://montemasso.ruffino.it/en/terms-of-use, the Privacy Policy, available here https://montemasso.ruffino.it/en/privacy-policy and the Cookie Policy, available here https://montemasso.ruffino.it/en/cookies-policy. 

Further additional terms and conditions may apply on certain experiences (for example, in case of group reservation, reservation more than two months in advance or of tailored experiences, as well as of possible other experience that require the Users to contact winerelais@ruffino.it). These terms, if applicable, will be made available to you before you conclude your reservation for these experiences.

These Online Booking Terms may be amended from time to time and without prior notice (unless the changes made will be significant or onerous for you), including due to new laws and regulations or other reasons in our sole discretion (for more information on the reasons from which changes may derive please see Section 11 of our Terms of Use). The new terms shall be effective as of the date of publication on the Site. The new terms will not affect reservation already submitted by you, and such reservations will be subject to the Online Booking Terms in force as at the time your reservation was made. If you do not agree with the Online Booking Terms in force at the moment you decide to make a reservation on the Site, you must not proceed with the reservation. Please print and/or store a copy of the current Online Booking Terms applicable to your orders for future reference.

2. Reservation procedure details 

Room details and availability are described on the Website, along with the corresponding prices. Any tailor-made requests may be subject to additional or different terms and conditions, which will be sent to you via email when you contact us by email or phone.

Please note that bookings are made through a third-party platform (Xenion). In this case, the booking will be subject to the terms and conditions of service of the third party, and Ruffino cannot be held responsible for any misuse of the third-party booking platform.
To book an experience on the Website, the User confirms that they are at least 18 years old. Ruffino reserves the right to request appropriate proof of age before sending the Booking Confirmation.

To use the services of the Website and make an online room reservation, the User must choose from the options described on the Website and available for online booking. During the booking process, Users will be required to provide truthful and complete information, specifically: First Name, Last Name, Email, Mobile Phone Number with international prefix, Address, City, and Country.

To complete the booking process and submit the reservation request, the User, by clicking the button “My information is correct, proceed,” and then the button “Book now,” accepts these Online Booking Terms and the Terms and Conditions of the Xenion platform.

Please note that for stays of 3 or more nights, a non-refundable deposit equal to 30% of the total amount is required, with the remaining balance due 48 hours before check-in. For stays of less than 3 nights, a credit card is required as a guarantee, with the balance to be paid on site at check-in.

Each reservation request submitted through the Website constitutes a binding offer by the User to book the stay. Bookings are subject to availability and acceptance by Ruffino. We may, at any time and at our sole discretion, refuse to accept the User’s booking if we have reason to believe that the User has provided (i) incorrect information; (ii) incomplete information; or (iii) fraudulent information. We may also decline the booking in the event of an error on the Website relating to the stay being booked—for example, an error in the price or the description of the room displayed on the Website—or if the accommodation is no longer available through the Website.

In the event of a cancellation, we kindly ask the User to notify us in advance by sending an email to winerelais@ruffino.it or by calling +39 3783050219. For stays of 3 or more nights, if cancellation is communicated up to 48 hours before check-in or in the case of a no-show, 100% of the total stay will be charged. For stays of less than 3 nights, if cancellation is communicated up to 48 hours before check-in, the cost of the first night will be charged.

For more information on our cancellation policy, please refer to Section 6 below.

If we are unable to accept your reservation request, including for any of the reasons listed above, we will contact you at the e-mail address or telephone number that you have provided to us, as soon as possible and in any case no later than 24 hours from the date of your reservation request. After you have submitted the reservation form through the Ruffino Site or by email, you will receive an e-mail from us confirming your reservation (“Reservation Confirmation”). At this time a contract between us and you is concluded.

If you do not receive the Reservation Confirmation email within 48 hours of submitting the reservation form, contact us at +39 3783050219 or by e-mail at winerelais@ruffino.it before submitting a new reservation form for the same experience.

English is the language used for executing contracts with us. Other local translations may be available depending on the territories. In case of any discrepancy among different language versions, the local language version or, if not available, the English version shall prevail.

If you have any questions, comments or concerns regarding your reservation, please contact us at the contact details indicated under Section 10 – “Contact us” – below.

3. Rooms availability and prices

We will make all reasonable efforts to ensure that the prices and other information about rooms displayed on the Site are accurate and constantly updated. However, the inclusion of any experiences on the Site does not imply or guarantee that the room will be available at the time you submit your reservation. Photos and images of services or products are indicative and may not constitute an exact representation of the experiences. Ruffino will do its best to present the characteristics of the experiences with the greatest possible degree of detail on the Websites.

Prices are inclusive of VAT or other sales taxes, where applicable. Any other taxes and duties – if applicable are itemized on the order check-out page and in the Reservation Confirmation.

We will have the right, at any time and without previous notice, to make changes to the information about rooms displayed on the Websites, including without limitation information about prices. Discounts or reductions of prices will be clearly stated on the Site, together with the indication of the previous price. Changes will not however affect the price, availability or description of stay for which you received the Reservation Confirmation.

4. Terms of payment

Payment of rooms reserved on the Site can be made directly at Ruffino’s premises. Payment must be made in Euros. Please be advised that we are not responsible for any extra charges imposed by your credit card issuer or by your bank you may sustain as a result of this payment at our premises.

You will become liable for full payment of the price of the room reserved from the point you receive the Reservation Confirmation, subject to your rights to withdraw from the reservation contract and cancel the stay in accordance with Section 6 of these Online Booking Terms. As soon as you receive the Reservation Confirmation, you will become responsible for the payment of the reserved stay’s price and we reserve to claim loss or damages that are caused to us for any reservation whose price is not paid by you.

We cannot be held responsible for errors (e.g. number of people or dates or choice of room) due to inaccuracies or incompleteness in filling in the reservation order by the User. 

5. Resale of experiences

The resale or transfer for commercial or professional reasons of reservation made on the Site is strictly forbidden. We reserve the right to refuse to accept your reservation, if we suspect that you intend to transfer your reservation.

6. Right of withdrawal

You can withdraw from the reservation contract and cancel your reservation at any time and free of charge until 48 hours before the date of the stay reserved online. For stays of 3 or more nights, if cancellation is communicated up to 48 hours before check-in or in the case of a no-show, 100% of the total stay will be charged. For stays of less than 3 nights, if cancellation is communicated up to 48 hours before check-in, the cost of the first night will be charged.

To withdraw from the reservation contract and cancel your reservation, you shall contact us at the number/email indicated under the Contact Us Section as soon as practicable, or alternatively you can use the following model withdrawal form, which is, however, not mandatory:

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the Contract)

• To [Ruffino]- [please insert physical address], e-mail address: [please insert]:
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if this form is notified on paper)

–          Date

__________

(*) Delete as appropriate.

Please always remember to indicate your Reservation Confirmation’s details when you contact us to withdraw from the reservation contract and for your reservation cancellation.

Please note that we reserve the right to cancel your reservation in the event of any events beyond our control (such as power outages, pandemics, epidemics, acts of God or workers’ strikes).  We will contact you as soon as possible if such an event occurs. As long as we do this, we won’t compensate you for the cancellation or otherwise incur liability for cancelling the experience, but you can contact us at  winerelais@ruffino.it to end the contract and receive a refund for any experiences you have paid for in advance but not attended.

7. Privacy policy

For information on how we process your personal data, please refer to the Privacy Policy. For further information on our Privacy Policy, available here https://montemasso.ruffino.it/en/privacy-policy, or Cookie Policy you can contact our Customer Service at the email or telephone number under the Section “Contact Us” below.

8. Transfer of the contract

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

Notwithstanding the above, Ruffino reserves the right to transfer, assign, dispose by novation or subcontract all or some of the rights or obligations deriving from these Online Booking Terms and the contract concluded with the User, provided that the User’s rights herein are not affected. If you do not agree or are not happy with the transfer or assignment you are entitled to withdraw from the contract without any penalty. In this case we will reimburse you the price of the experience you have paid for in advance, less reasonable costs we have already incurred.

Users are not allowed to assign or transfer in any way their rights or obligations under these Online Booking Terms or any contract without the written authorization of Ruffino.

9. Our liability to you

Nothing in these Online Booking Terms will exclude or limit our liability to you for fraud, intent or gross negligence, death or personal injury caused by our negligence, breach of terms regarding title implied under any Consumer law or regulation or any other liability which the applicable laws state may not be excluded or limited.

Where we (or our subsidiaries, affiliates, representatives, agents, officers, directors and employees) are found liable to you, you shall only be entitled to recover actual and direct damages (together with any recoverable costs or expenses) equalling the price of the stay you have reserved (and for which you have a valid Reservation Confirmation for).

10. Contact Us

If you have any question or need any help in respect to the use of the Site, the submission of a reservation, the availability of rooms and any further information you may need in connection with the use of our Site, please contact our Customer Service.

Our staff is available in English and Italian language Monday through Friday between the hours of 9am and 6pm CET (8am and 5pm GMT) with the exception of holidays:

Email: tenuteruffino@ruffino.it or winerelais@ruffino.it

Phone (Monday through Friday between the hours of 9am and 6pm CET (8am and 5pm GMT) with the exception of holidays): +39 055 6499750 or +39 3783050219.

11. Ineffectiveness and partial nullity

Should any clause of these Online Booking Terms prove to be null, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be conditioned by this and will remain fully effective.

12. Governing law and competent court

For members having residence in the European Economic Area and Switzerland 

These terms and conditions shall be governed by and will be interpreted in accordance with the laws of Italy; it being understood that if you are resident in a different Country, the mandatory rules of your Country of residence, in particular those of consumer protection, will still apply, irrespective of the applicable law of this document. Any dispute concerning the interpretation and/or execution and/or termination of these terms and conditions will be subject to the jurisdiction of the court of residence or domicile of the member. Consumer information pursuant to the Consumer law on dispute resolution for consumers: You acknowledge that we have no obligation to participate in any dispute resolution proceedings before a consumer arbitration panel 

For members having residence in UK

These terms are governed by English law and wherever you live you can bring claims against Ruffino in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against Ruffino in the courts of the country you live in. Ruffino can claim against you in the courts of the country you live in.

For members having residence in Germany

Consumer information pursuant to the German Consumer Dispute Resolution Act (VSBG):  Ruffino is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.